Refund and Returns Policy

Effective Date: 

Thank you for shopping with 360LuxuryPrimeNE! We hope you are satisfied with your purchase. However, if you are not completely happy with your order, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and options.

1. Return Eligibility

You may return items within [Insert Number of Days, e.g., 30 days] of the purchase date for a refund or exchange under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • The item must have all original tags attached and be accompanied by a receipt or proof of purchase.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards.
  • Items marked as final sale.
  • Customized or personalized items.
  • Items that have been opened and used (unless defective).

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [Insert Contact Email] with your order number and details about the item you wish to return. We will provide you with instructions on how to return your item.

  2. Pack the Item: Carefully package the item to prevent damage during shipping. Include a copy of your receipt or proof of purchase.

  3. Ship the Item: Send the item back to us at the address provided in our return instructions. You are responsible for paying the return shipping costs unless the item is defective or we made an error with your order.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process your refund to your original payment method. Please allow [Insert Number of Days, e.g., 5-10 business days] for the refund to appear on your account, depending on your bank or payment provider.

5. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process outlined above. Once we receive the returned item, we will process your exchange and ship the new item to you.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within [Insert Number of Days, e.g., 7 days] of receiving your order. We will provide instructions on how to return the item and will cover the shipping costs for returns of defective items. Upon inspection, if the item is found to be defective, we will issue a full refund or replace the item at no additional cost to you.

7. Contact Us

If you have any questions or need further assistance regarding your return, please contact us:

  • Address: 3591 Breezewood Court, St Paul, Kansas, United States

    Phone: 620-449-0761

    Email: info@360luxuryprimene.com